FAQs

FAQS

Q: How Do I Get In Touch With You?

A: You may call us on our number ( number)


Q: Can I Cancel An Order?

A: Yes, before order confirmation by our Order Fulfilment Department you can cancel your order. Please email us at ( email )for further assistance.


Q: How Long Does It Take To Receive My Order?

A: We will ship your order within 7-15 business days after confirmation of your order.


Q: Can I Place an Item On Hold & Purchase It Later?

A: We provide you with the opportunity to create your own wish list where you can select product(s) for future purchase subject to availability of stock and 50% down payment.


Q: Can I Have My Stuff Delivered On A Particular Day?

A: We strive to deliver products purchased from JC Buckman in excellent condition and in the fastest time possible. However, we can't commit on the same.


Q: What Payment Types Do You Accept?

A: We support the following payment options: Cash on Delivery (COD), Credit card, Debit card and Net Banking.


Q: Do Your Prices Include Taxes?

A:  No, all prices are exclusive of taxes.


Q: How Do I Know If JC Buckman Is Safe For Online Shopping?

A: We have multiple store outlets all over Pakistan where you can visit or place the order online for your convenience


Q: Will You Store My Card Details?

A: No, we do not store your credit card details.


Q: Can My Information Be Sold To Any Third Party?

A: Your information will NOT be sold or passed on to third parties. Your privacy is important to us. Read more about how we protect your privacy under Privacy Policy.


 

FAQ on Furniture Care

These FAQs offer essential tips for maintaining and caring for various types of furniture, ensuring that your pieces remain in excellent condition for years to come.

How should I clean my furniture?

To maintain the beauty of your furniture, dust it regularly with a soft, dry cloth. For deeper cleaning, use a cleaner appropriate for the material—wood, leather, or fabric. Always follow the manufacturer’s care instructions and test any cleaning product in an inconspicuous area first.

How can I protect my furniture from stains?

Protect your furniture by using coasters, placemats, and protective covers where applicable. For upholstered pieces, consider using a fabric protector. Address spills and stains immediately by blotting with a clean cloth—never rub the area, as this can spread the stain.

How do I prevent wood furniture from scratching?

Place felt pads under objects that could scratch the surface and avoid placing furniture in direct sunlight to prevent fading and warping. Regularly polish wood furniture with a suitable polish to maintain its luster and provide a protective layer.

What should I do if my leather furniture gets damaged?

For minor scratches, use a leather conditioner to restore the surface. For more significant damage, consult a professional upholsterer or leather repair specialist. Regularly condition leather furniture to keep it supple and prevent cracking.